Solveig | Cozy Fair Isle Wool Crewneck Sweater

Shipping policy Shipping Policy At Ozogue, we work to process and ship every order in a safe, clear, and efficient way. Key Information Order cut-off time: Orders placed before 12:00 p.m. will begin processing on the same business day. Processing time: Order processing time is 1 to 3 business days, Monday through Friday. Delivery time: The estimated delivery time is usually 5 to 15 business days, Monday through Friday, depending on the destination country, product availability, and the carrier’s logistics timeline. Shipping cost: We offer free shipping on eligible orders. Where Do We Ship? We currently ship to the following countries: United States Confirmation Once you place your order, you will receive a confirmation email. This means we have successfully received your order in our system and have started the preparation process. Please make sure your shipping information is correct before completing your purchase. Ozogue is not responsible for delays or failed deliveries caused by incomplete or incorrect addresses provided by the customer. Order Tracking When your order is shipped, you will receive a tracking number by email. You can use this number to check the status of your package. If you do not receive your tracking number or if the tracking link is not working properly, you can contact our customer support team at: [ozogue@ozogue.com](mailto:ozogue@ozogue.com) Order Shipping After placing your order, we need 1 to 3 business days to process it. Once processed, the order will be shipped and usually takes between 5 to 15 business days to arrive. Delivery times may vary due to external factors such as high demand, weather conditions, carrier delays, holidays, customs, or international logistics processes. Shipping Costs At Ozogue, we offer free shipping on eligible orders. If a specific product, location, or special order does not qualify for free shipping, any additional shipping cost will be shown during checkout before completing the purchase. Taxes, Customs, and Duties For international orders, taxes, customs duties, import fees, or other customs-related charges may apply depending on the destination country. These charges, if applicable, are the customer’s responsibility and are not included in the product price unless otherwise stated during checkout. Ozogue does not control customs fees or the processing times of each country’s customs authorities. Delayed Orders If the estimated delivery time has passed and your order has not arrived, we recommend waiting up to 2 additional business days and checking your tracking information. If your package still has not arrived after that time, please contact us at: [ozogue@ozogue.com](mailto:ozogue@ozogue.com) Include your order number so we can assist you faster. Damaged or Incorrect Orders If you received your order but the package arrived damaged or you received the wrong item, please take clear photos of the issue and send us a brief explanation along with your order number. You can contact us at: [ozogue@ozogue.com](mailto:ozogue@ozogue.com) We will review your case and provide a solution as soon as possible. Lost or Undelivered Packages If the tracking information shows that the package was delivered but you did not receive it, we recommend first checking with neighbors, family members, building reception, or your local carrier office. If you still cannot locate the package, please contact us at: [ozogue@ozogue.com](mailto:ozogue@ozogue.com) Include your order number and tracking information so we can review the case. Shipping Address Changes If you need to correct or change your shipping address, please contact us as soon as possible at: [ozogue@ozogue.com](mailto:ozogue@ozogue.com) We will do our best to help, but we cannot guarantee address changes once the order has been processed or shipped. Contact For any questions related to shipping, delivery times, or order tracking, you can contact us at: ozogue@ozogue.