Refund policy
REFUND AND RETURN POLICY
At Ozogue, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund and Return Policy below.
Return Window
Customers may request a return within 30 days of the delivery date.
Unfortunately, returns, refunds, or exchanges cannot be accepted after 30 days from the delivery date.
Return Eligibility
To be eligible for a return, the item must:
• Be unused, unworn, and in the same condition in which it was received.
• Be returned in its original packaging.
• Include all original parts, accessories, manuals, and components.
• Not show signs of installation, misuse, damage, or alteration.
• Be accompanied by proof of purchase or order confirmation.
Non-Returnable Items
The following items are not eligible for return:
• Gift cards
• Final sale items
• Clearance items
• Customized or personalized products
• Special-order products
• Items damaged through misuse or improper handling
• Items missing original packaging, accessories, or components
• Items returned after the 30-day return period
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges, if any, are non-refundable.
We recommend using a trackable shipping service when returning items.
How to Start a Return
To request a return, please contact:
Email: ozogue@ozogue.com
Please include:
• Order number
• Full name
• Email address used for the order
• Reason for the return
• Photos or videos if the item is damaged, defective, or incorrect
Please do not send any item back without first contacting us and receiving return instructions.
Once approved, return instructions and the appropriate return address will be provided by email.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include your order number and clear photos or videos showing the issue.
Depending on the circumstances, we may offer:
• Replacement
• Exchange
• Store credit
• Refund
Order Cancellations
Orders are processed quickly to ensure fast delivery.
If you wish to cancel an order, please contact us as soon as possible at ozogue@ozogue.com.
Cancellation requests can only be accommodated before the order has been processed or shipped.
Refunds
Once your returned item has been received and inspected, we will notify you by email regarding the status of your refund.
If approved, refunds will be issued to the original payment method used at checkout.
Please allow 5–10 business days for the refund to appear in your account, depending on your financial institution.
Late or Missing Refunds
If you have not received your refund:
• Check your bank account again.
• Contact your credit card company or payment provider.
• If the issue persists, contact us at ozogue@ozogue.com.
Exchanges
Exchanges may be available for defective, damaged, or incorrect items, subject to product availability.
Lost Packages
If your package appears lost in transit, please contact us at ozogue@ozogue.com.
We will work with the shipping carrier to investigate the shipment and assist in resolving the issue whenever possible.
Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
Additional shipping charges may apply if a package must be reshipped due to an incorrect or incomplete address.
Contact Information
Store Name: Ozogue
Company Name: Miranda Limited LLC
Company Number: 1487641220002
Business Address:
1603 Spring St
Allen, TX 75002
United States
Warehouse Address:
700 E Plano Pkwy
Plano, TX 75074
United States
Phone:
+1 (775) 863-8272
Email:
ozogue@ozogue.com
Business Hours
Monday – Friday: 09:00 AM – 05:00 PM CST
Saturday – Sunday: 11:00 AM – 04:00 PM CST
We aim to respond to all inquiries within 24 hours.
Effective Date: May 2026
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